Uber is giving ChatGPT Work to more than 30,000 employees

Uber is rolling ChatGPT Work out across the company, starting October 22, 2026. OpenAI’s announcement says the agent will be available to more than 30,000 employees, up from a pilot of 1,000. TechCrunch, which said it was told the same figure by Uber, described the group as the company’s global workforce of some 30,000 people.

OpenAI calls this Uber’s first company-wide deployment of an agentic platform built for knowledge work. The post does not publish a price, a usage target, or a measure of time saved. TechCrunch reported that Uber did not disclose what it is spending.

What the two companies say employees get

ChatGPT Work sits inside ChatGPT Enterprise. OpenAI says it connects to tools Uber already uses, naming Google Drive, Gmail, Google Calendar, and Slack, so people can research, prepare meeting briefs, make presentations, analyze data, and move work across those apps. GPT-6.1 Sol is the default model, which OpenAI describes as a balance of performance and cost. Voice and image generation are also available. Uber’s software engineers will keep using Codex.

The rollout, OpenAI says, comes with an internal AI skills library, approved integrations, and employee training. The functions it names are operations, finance, marketing, and product. The companies say they plan to share later notes on adoption and outcomes. They have not published those notes.

Uber chief technology officer Praveen Neppalli Naga, quoted in OpenAI’s post, called the rollout a step toward giving employees tools to “innovate, solve problems and help shape Uber’s future.”

What the pilot actually covered

TechCrunch’s account adds detail from Sumanth Sukumar, Uber’s vice president of engineering, that is not in OpenAI’s post. He said the 1,000-person pilot drew from finance, operations, and product, and that about 80% of those early users were not engineers. The tasks he described were analyzing operational data, localizing training materials, and building dashboards for daily work.

Sukumar told TechCrunch the company has not fixed a single pattern of use. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” he said. He described an earlier exercise in which 30 AI engineers spent two weeks with other teams automating parts of a job. On the new rollout, he said Uber will watch which workflows appear and whether the work gets easier, and will use that to decide how AI is deployed. He did not give a metric for “easier.”

TechCrunch also noted that ChatGPT Work was introduced in July as an enterprise agent. That history is in TechCrunch’s story; OpenAI’s October 22 post does not restate the July launch. Neither document says the tool can take actions outside the apps Uber approves, and neither says employees are required to use it.

This report is not legal, financial, or health advice. See the disclaimer.